I want to take this opportunity to apologize for any delays in service you may have experienced over the past three weeks.
A perfect storm came together with the Christmas, New Years, and Martin Luther King Jr. holidays all landing on Mondays. This, combined with driver illnesses has resulted in us being unable to fully service our customers during regularly scheduled pickups - forcing us to play catch-up with our service schedule.
In addition, the start start of the year means that several customers are conducing year end purges of documents, resulting in increased volume. This increase in volume results in longer service times at any particular location, further complicating pickup times.
We have hired an additional driver to accommodate these issues going forward, and we anticipate that all issues will be resolved quickly.
We are sorry for any inconvenience this may cause, and thank you for your understanding.
If you have any questions, please feel free to contact me at firstname.lastname@example.org.
Business Operations Manager